How to complain to a financial organisation and when to take it further

If you think you’ve been poorly treated by a financial services provider, your options to complain about and remedy the situation are now much wider and more comprehensive than they were even a decade ago. A typical list of complaints to do with financial products might include: an unreasonable delay a lack of courtesy by staff delay in dealing with a refund being overcharged a failure to follow procedures unfair discrimination or harassment mistakes that have either led to a financial loss on your part or resulted in you being given incorrect advice and inefficiency. The introduction of the Financial Ombudsman Service by the Financial Conduct Authority (FCA) means that you now have an industry-recognised path for recourse which is backed up in law. While it might seem intimidating to complain to a very large financial organisation, you should not simply choose to stay quiet when you think you’ve been treated unfairly. Every financial provider in the UK is obliged to operate acco


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